Important Information Regarding your Appointment
Appointment Times
Appointment times are provided as an estimate and cannot be guaranteed. Due to the nature of our work, it is often difficult to predict the exact duration of a job or the time required for travel between appointments. Occasionally, it may be necessary to reschedule your appointment. Additionally, we reserve the right to charge a fee for failed appointments if no one is available at the property.
Van Access
While performing maintenance or repair services at your property, our engineers may need regular access to their vans to retrieve tools or parts. Therefore, it is essential to provide suitable parking for their vehicle. If parking is unavailable at or near your property, we may need to obtain a parking dispensation from the council, and any associated costs will be passed on to you.
Adult Presence
An adult aged 18 or over must be present at the property at all times while the engineer is carrying out their work. The engineer cannot remain on-site without a responsible adult present.
Safe Working Environment
You are responsible for providing a safe and smoke-free (including vaping) environment for our engineer to work in. Additionally, you must ensure that children and pets are kept away from the area where the engineer is working.
Clear and Safe Access
You must ensure that the engineer has safe and unobstructed access to the areas and equipment they need to work on. This includes providing access to inspect flues in voids, gas meters, and fuel supplies.
Products Located in Lofts
Maintenance and repair services for products located in lofts will only be undertaken if the loft meets the following requirements: it must have fixed lighting, a permanently installed retractable loft ladder with sufficient load capacity, and an adequately fixed floor area. This flooring must allow safe access for normal use, as well as sufficient space for work directly beneath or around the product and between the product and the access hatch.